This is a real support request:
I really hate how you have to pay for more minutes I was wondering if you could update to do surveys also as a way of paying?
The mental model of this individual is astounding:
I also have a new contender in the “WTF” iOS project category:
I guess the moral of the story is, raise prices. You have essentially infinite pressure for cheap development labor, but the only pressure for expensive labor is you. No matter how cheap you are, people will always complain that it isn’t cheap enough. Counterintuitively, raising prices can reduce complaints without actually dropping revenue. I raised the price on one my products by 5x, and the revenue tripled and the support burden halved. And fewer people complained about it being expensive. Because the number of people who are going to complain about cheap not being free is larger than the number of people who will complain about expensive not being cheap.